Frequently Asked Questions

Where does my donated bear go?
Our partner AutoNation will deliver the first 2,000 bears to children through their nationwide Driving Pink Across America program. Gift bags filled with treats are delivered to local hospitals by AutoNation associates — brightening the day and lightening the burden of treatment for children battling cancer. All additional bears will be distributed through AutoNation's network of childhood cancer charity partners through their Drive Pink initiative. (www.drivepink.com)

Can I specify where my donated bear goes?
Not at this time, but please let us know in the comments section of your order where you think bears should be able to go in the future. We want to make sure we get the hugs and cuddles where they are needed.

How do I donate more than one bear?
When you select to buy a bear and donate a bear, there will be an opportunity to add more bears to your donation. Also, if you click on "Share Smiles" in the main navigation, you can select the "Donate More Smiles" product and donate as many bears as you wish. Because we are delivering these bears and not shipping them to you, we can offer them at a lower cost.

Will I be notified when my donated bear is delivered?
If you chose to opt-in at checkout, we will share when bear deliveries are made. While we currently are unable to specify when your specific bear was delivered, we will be able to show you the true impact you are making in the lives of the children.